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Old 21st Jun 2010, 23:59
  #163 (permalink)  
Ancient Observer
 
Join Date: Aug 2006
Location: Lemonia. Best Greek in the world
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ST and Upgrades

It's late at night for me, so maybe I'm not reading properly.
Over on the CC thread, there was a flurry of contributions suggesting that the "striking" BA CC appear to be upset that not only can they no longer receive ST, they can now no longer vote themselves an upgrade.
If they want an onboard upgrade, only the Captain can authorise it.

These people really are a very long way from understanding Customer Service and the Paying Customer.

They really do not understand much about PR, either. My caricature picture of a BA CC CSD is becoming more and more like a caricature of a nineteenth century slum landlord, lording it over 2 sets of peasants - 1. The worker ants, who pay his salary from the union, and 2. The customers, who pay his salary from the Company..
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