MissM and others:
I posted way back when a series of comments from "ordinary" BA passengers that I've collected over the past five years. No agenda, just repeating what they think of their inflight experiences.
The mods seem to have removed them.
However, the vast majority of the (often very adverse) comments concerned the way the CC treat their customers.
I would lay quite a lot of money betting that a substantial percentage of the militant strikers feature quite strongly in these comments: I think it seems to go with the territory, to quote a phrase.
If BA continues to exist after this, and if these militants have disappeared as a group, it might well be a new start with regard to customer relations.
Last edited by wilsr; 17th Jun 2010 at 07:33.