As a pilot can I ask a question? How often do your managers actually do any controlling?
Tom Peters, an American management guru, in his classic book "In Search of Excellence" says that managers need to get their "daily dose of reality". He goes on to explain that what he means by this is that they need to go down to the "shop floor" and find out what is going on and even (shock horror!) do the job themselves for a while to get back in touch with reality. It's too easy for those that sit in offices and issue crazy edicts which are not practical.