Customer comments on Viking Airlines on this thread have included
Viking is nothing better than lack-lustre or mediocre" and even "Viking don't stand out beyond any other".
These middle-of-the-road, run of the mill, pedestrian passenger service "standards" are all too common these days among charter airlines.
The owners and managers of these carriers are aware that they will probably only carry a particular passenger once, because he/she will see those airlines for what they are. That being the case, they offer the absolute minimum customer service required to stay in business; the pages of anxious queries about scheduling and booking problems are evidence of this.
What happened to standards of excellence, and companies vying for return business? Why can Viking Airlines not be just that little bit better than its competitors? After all, bouquets are much better to receive than brickbats.
In fairness though, Viking Airlines are probably no better nor worse than any other charter cheapie carrier - more's the pity.