Very frustrating. I am waiting for something from the CAA and when I phoned I was told that "we are working to service commitment levels" which means it won't be done for 5 days....oh of course you can pay a £300 expediting fee and have it done by tomorrow.
I don't want to say what and who in case my application gets 'lost' but I do find it infuriating, especially as it is just a piece of paperwork which will add 0 to safety.
ZA