Where are the Managers and Directors??
Where are the managers and the Directors? Who is painting the compelling vision for the future? Who is seeking to engage the great staff that BA clearly have - Tira, JSL et al??
BA are allowing Bassa and the Bassa Broadcasting Corp to lead this dispute. The managers and directors should be out there talking about a great future, rather than being buried in committee rooms with their lawyers.
Visible managers excited about the future could - if they are good enough, overcome all this Bassastuff - unless the managers too believe what Bassa believe - that the corrupt practices of 30 + years will return when WW goes............
As I've said before..............
IMHO, BA need an action plan
1. to change most of the managers involved, (I know, Diplome, I've said this too often - but the current lot appear to be still asking bassa for permission to serve their customers. Madness).
2. to remove any CSD who is unable/unwilling to demonstrate that their actual behaviour, (not words, and not an interview) has been fully supportive of BAs customers
3. to remove the current CSD job completely, and to replace it with a proper Customer Service Supervisor role. Recruit for this new job from the best of the current total BA CC population - but only allow 49% of the new CSS to be from BA, with 51% recruited from Tesco, John Lewis and etc.
4. Jfdi with respect to New Fleet, and insist that the folk in BA who actually do the recruitment to NF are their brightest and best. Don't let the current lot recruit in their own image.
For induction and early training - Use the best of PPF and PPF2 from all those years ago.
5. Give notice - say, 6 months, that all the current T & C are going to be changed. Get rid of all the T & C that cause the many and varied "Spanish" practices and spurious reasons for payment. (Dodgy lightbulbs in LH crew rest places, 2 + hours breaks for SH etc). Make all CC work like they do at EZY.
Implement new pay system no matter what bassa say.
6. The Leadership team need to paint a compelling vision of the "New BA" that good current staff and all future staff can imagine themselves in to. Give some hope and aspiration to a workforce that wants more positive meaning from its workplace. Listenning to Tira, JSL, and some of the VCC on the other thread - the raw material is in BA, but I'm not sure that it's being nurtured and fed properly!
7. Hire some much better managers, from well outside Aviation. The inspirational types are available on the market place, but Aviation is not the sector to find them in.
8. Do some real customer service surveys, that the new CSS cannot influence. Make them cheap and cheerful, but accurate. BT do this very well, and even Virgin do try to get real feedback.
9. Employ, via an agency, (not BA staff) some real "Mystery flyers" who will fully report on BA's flying experience for customers, and whose reports really impact managers' salaries.
10. Insist that Captains fully own the total in-flight experience of customers.
11. Publish (anonymised) pay of all BA CC who earn in gross terms a penny over the National average wage. (Currently c £25,000).
12. Pay expenses as incurred. Get rid of the rich, and corrupting influence of the NRT etc golden wheelbarrows.
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Well, that's a start................