jeppesen customer service
I find a lot of negative posts on this forum about companys that get things wrong so just for a change a post about a company that gets things right.
A few weeks back my Jeppesen airway manual updates stopped for no apparent reason , two quick emails to Jeppesen find that there is some misunderstanding over subscription renewal dates and it is under investigation.
Today a whole new manual turns up via fedex so I have no updates to do , just put the pages in the binder !.
As for the subscription payment I have yet to find out what has happend I assume that they are still investigating it but for service like this I will be more than happy to pay.