Dave3. Thanks for continuing the debate ... Just 2 quick points...
1) ' I feel sad for the poor customer at the back of club who constantly waits forever untill the food/ drink or arrives.' - why are they waiting? The crewing level in club has not changed as the lost crew member has been replaced in club by the newly working CSD. And it's not because of IFE issues (that needs a switch turning off and left for 30 minutes) or passenger issues (it's a long flight - a bit of prioritising might help...).
2) Given the company's position, can we really afford CSD's on £30-£50k being employed on every flight just in case there are pax issues or to hand out immigration cards? If not, what should we do with them? Sack them, or use them in the cabin?
I too was in the Regions. BASSA had ZERO interest in what happened, probably because it had no effect on LHR's WW CSD's....