What is wrong with BA? They got themselves into a pickle over 11/09/01 with the result that more employees left either for good or on 3/6/9/12 month unpaid leave. the result that there are not enough people to deal with what was already a stretched system.
Debit Cards-Visa debit and the like accepted but switch/ delta not as "Administrative cost is too high".
Ticket Changes-You but £79 midweek roundtrip incl taxes and you want to change. Mr Bloggs buys, by choice, a £300 midweek roundtrip incl taxes and he wants to change. If we let you change, even for £25, is that fair or justifying the high fare and loung access and interline capability and higher Exec club miles and higher exec club points and use of fast track lanes (if open!)?
Of course not. Thems are the rules. No airline operates a single aircraft with a single fare ever.. even the Frill-less ones. The less you pay the less you can do..not customer friendly if you need to amend your plans, but extremely customer friendly if you can from Lhr/gla tues-thurs for less then the lhr express 1st class!
I wish that our beloved leaders would come to the regions so that they can see exactly whats going on in the offices off the phones and behind the ticket desks. The proletariat are trying their bloody damnest to give everything a professional air, which is bloody nigh impossible when new systems do not work and of course you have 30 people in a q or up to 200 on the phone trying to get through ALL comlaining about the wait.
I suppose i shall wait in vain