beesflyer:
Thank you, and I truly do believe that the preponderance of the evidence can lead a customer to believe that BA wishes to regain its brand and elevate its service, but that can only be accomplished through a period of rather painful confrontation.
The most obvious example of this is the "hot towel service" drama. Where BA wished to provide a service to its customers, and the BASSA led Cabin Crew said "No" and refused to perform the function at the direction of their Union.
I truly believe that BA wishes to return to delivering a premier service. Unfortunately it must go through this trial to get to the point where customers are the priority rather than an antiquated senior lead Cabin Crew.
If BA continues to hold the line and take the reins back to the airline I'm still in.
Last edited by Diplome; 3rd Jun 2010 at 22:41.