Now that's what I call service
BACF really delivering tonight... Late flight EDI to LCY on new 190 returned to gate twice with tech trouble. No BA alternatives - LGW gone, LHR on strike. But decision taken v quickly to "borrow" another 190 parked at next gate - all pax and luggage switched in not much more than an hour. Good end to the bank holiday for all of us...
Thanks to all ground staff and Captan Richard Humphries and his crew who really turned it around - Cityflyer showing LHR crew what service really means..
And they even apologised for having no ice...!
