I too am worried by the assertion that VCC are "more recent than real crew". Crew who are truly experienced can react instinctively to situations and do not have to refer to training.
In an emergency it's that instinct and it's related fast reactions that save lives, not reading a procedure from a book last week!
I am backing BA and working myself but VCC need to be realistic and know their place.
Mark speed
Please remember in the eyes of the customers who pay our wages there is no diffrence between a VCC on day one or a crew member with 30 years.