Originally Posted by EI-BUD
Hi Avroplain; I was cancelled on the very first day of volcanic ash disruption. .... I rang the refunds department and i got through easily enough.
Well, you must be lucky.
When I phoned this was the sequence on every occasion:
A voice indicates that you have reached bmi Revenue Services and:
1. Press 1 for bmibaby refunds or 2 for bmi refunds. I pressed 2.
2. "All our agents are busy". Try email or fax and details and info given how to do this.
I was determined to hang on to try to speak to someone despite the cost. But no. A female voice said "Goodbye" and the line was disconnected.
Email had no result and none of the people at the other phone numbers I tried since the cancelled flights were willing to assist (not even the Diamond Club service).
All of these phone calls are costing a fortune so maybe bmi are hoping that people will just give up and go away. If this was one of the low-cost airlines there'd be ten pages of posts telling me that's what I get for flying with them and how
they are.