I'll admit I'm not a BA employee, so I will probably be removed soon, but I just feel that it is getting a little gloaty on this thread, if there is such a word.
It is obvious to everyone, even the strikers in their hearts, that they have lost this one, so perhaps a bit of magnanamity would take away the tinge of unpleasantness, and make the inevitable CRM problems of the future slightly less uncomfortable.