Sorry to get out of line here, but my experience with the CAA has been fine.
To get my PPL i had to wait a few weeks as announced, but when i called they correctly informed me on when i could expect it.
Subsequent ratings (night, imc, mep) all similar stories. Also similar with releasing my details to the FAA.
I once wrote to the CAA regarding using the imc for flying airways (!). Initially they did not respond but after an email prompt i got my answer.
It's is true that a better tracking system could improve things and I am sure some people have bad experiences, problem with a forum is we only hear the bad stories.......
There is always room for improvement and especially with non-commercial organizations which don't seem to depend on their clients for survival, but at least my experience was not that bad...
Last edited by vanHorck; 30th May 2010 at 18:56.
Reason: grammar....