A few of us who had flights cancelled due to volcanic ash in the first couple of days of the crisis have not got any money back nor even any acknowledgement from the airline. With no online refund facility (like all other reputable airlines had) it required an expensive phonecall (and hanging on for ages) to request these. Six weeks later we don't even know whether our claims are going to be processed at all. A bloke I know who had six cancellations in total (with other airlines including FR), some long after ours, has had ALL his money refunded already.
Hi Avroplain; I was cancelled on the very first day of volcanic ash disruption. I was flying Belfast City- London Heathrow. Early in may I got a refund to my credit card of £49.09 the cost of the return flight, and also the 9000 diamond club miles that it cost, the deduction of these from my account was also reversed and quickly too.
I rang the refunds department and i got through easily enough.
EI-BUD