ayroplain, how about trying these links on the bmi website.
contact us - refunds
contact us - technical help
The tools are there to be used.
Been there, done that. The ONLY department that will deal with refunds is the Refunds department. Contacting them by phone you get a recorded message to send an email to refunds at flybmi.com You can't talk to anyone. The emails produced no result.
In the early days of the ash crisis the only option to claim refunds was to make a phone call to one of the usual numbers. They hadn't even bothered to set up a special line so being left hanging on was the result.
Every other major airline made it simple and user-friendly to do online AND sent out acknowledgements.
No commercial website should have any links that are broken let alone a host of them. If "spending miles online" option is no longer available then the website should state this clearly and not leave people wondering.
If the bmi IT Dept. doesn't know that these links are broken then that says it all really.