An omission from my last post
Hi Guys,
In my last post I ought to have mentioned that before you can approach the Parliamentary Ombudsman, you have to exhaust any internal complaints procedure provided by the department concerned.
In my experience, these departmental complaints procedures are of limited value. Unless your complaint arises for something very simple and obvious, they tend to take the part of the officer against whom you are complaining.
However, if such a complaints procedure does exist, it must be used before you go to the Ombudsman.
Some guys have mentioned that you get better service if you go in person to the Belgrano. This is true, so long as you come away with whatever you have gone there for in your hot little hand. However, if you come away with a mere promise that the CAA will do something for you at some time in the future, then at least get the name of the person you spoke to and confirm whatever you have agreed to afterwards in writing.
I could write a book about all this, including about the Ombudsman, but I think I had better stop here. All this is not good for my blood pressure.
Regards,
Broomstick.
Last edited by BroomstickPilot; 29th May 2010 at 06:42.
Reason: 'forgot to mention something