Some of Keith's presentation was about cabin crew productivity and cost, 1998 (the last time there was a cabin crew strike) compared with 2010.
Cabin crew manpower as a percentage of total manpower:
1998 26.0%
2010 31.3%
Cabin crew employment cost as a percentage of total employment cost:
1998: 20%
2010: 25%
Not sure if that proves anything.
Given that job cuts in recent years have disproportionately affected back office staff, hasn't every customer-facing departments %age of the workforce increased?