What moron decided it was a good idea to have seats that have hard cushions and don't recline on flights that go over 15 hours,
I believe it was the same Product Manager who came up with the new biz seats and got thanked shortly after everybody with half a brain realized they weren't really any good unless you wanted to sleep the whole time and mesured less than 5'5...
That's how a normal airlines does it:
1. Hire specialized company with expert designers and experience to come up with new seats.
That's how CX does it:
1. We're smater than everybody else so let's hire a cheapo designer to come up with new seats, we'll save a bundle...
2. Ask for feedback from everybody including employees on new seats
3. Feedback mostly negative. Employee told to shut up and like it.
4. Fire newly hired guy, because obviously, it's all HIS fault.
5. Hire specialized company with expert designers and experience to come up with new seats.
Result is the same, they just wasted millions more.
Here are the new seats, Which US airways is also getting, BTW...:
