When I complained after the first strike about not getting what I'd paid for, I had a 'brush off ' letter and an MCO for £30. Having come to Pprune and got advice, I wrote again on April 20th. I haven't heard anything but I got £120 credit on my credit card........
No, you Ppruners who did advise, thankyou, but I'm not sharing!
But I went to the US last week. Everything superb, on the ground and in the air. Even American got my bags off early from the internal connecting flight at the far end.