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Old 17th May 2010, 17:48
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Non-PC Plod
 
Join Date: Feb 2005
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Perhaps you can't teach CRM in the traditional sense of the word - its better to facilitate it - that is to say you give people the right information/ scenario/post-incident report etc, and let them (with a bit of encouragement/steering) have their "Eureka" moment, and realise for themselves that non-technical skills can contribute to either disater or heroic recovery, just as technical skills can.
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