Is
wet vee two a troll? Possibly but a couple of the points are germane. The following will be boring/ridiculous and many other things to many readers.
BA used to be a renowned product because of its staff and the way they delivered their customer service. They did that because, they were rewarded for their services. And thats what attracted the yields.
Not that alone. The governments of the world had set up a duopoly on all routes. When they privatised them, it was a long time for the duopolies to be removed. In the second half of the 20th century, a British person faced with flying on BOAC/BEA/British/British Airways/BA or PanAm/Air France/Lufthansa/etc would 99% [guess] choose their own countries carrier. In the reverse direction, the US/Fr/De resident did the same. That's what you did.
This is the 21st century and ALL of that - and more - has gone.
The crew felt that they belonged to and subsequently devoted their lives to their job and have treated it like their own home and that attitude permeated in the way they delivered their customer service.BA used to be an inspiration for both staff and passengers.
Indeed, as it was for 99% [guess] of the companies in the UK and Western Europe. My generation (baby boomer) grew up to think that you could have a career that lasted and, if you chose to stay with one company and they wanted you, then you could stay with them for life.
This is the 21st century and ALL of that - and more - has gone.
Neo-style mangers treat their job as a hotel room instead.Thats the difference.
Neo-style managers in their pursuit of greed reckon that employing staff on peanuts will yield the same customer service and deliver the same historical profits for less. What UTTER RUBBISH.
You are correct!
Its not the crew's fault that the pension pot is empty, its pernicious management.
You are correct!
But the mgmt is all that there is. The Board have chosen this route and CC can like it or leave. If the Board decide to sell the company you can like it or leave. The greatest majority of companies work this way - and that includes other airlines!
Tell me then, why is it that we now live in a society that has no job security, people have no aspirations, the customer service is non existent no matter where you go and yet we pride ourselves on the fact that we(the western world) have specialists everywhere for everything?
Because the UK is at the end of a very long good run (depending on how you calculate the start of the British Empire, it could be 400+ years) but now it is all over. We have overpaid ourselves, consider ourselves to be the best and all the other things. But we no longer are. Many countries in Western Europe have done the same and are also on their downward turn. Hello Middle East and China.
It really is that simple. It's called End of Empire and that's why the UK is in trouble. We got to the top of the pile and now it has to be downhill. The next 200 years are going to be uncomfortable. I was born at the end of the good time and am seeing the turn of the tide and so I, too, know how bitter it is. But the forces at work are global and human. Far, far greater than any individual Board or CEO. This is what human beings do. Read your history.
Keep your health and help those of your family and close friends to do the same.