Douchebags
This is my recent experience with this clowns at HKA/HKE, everything that's been said here in this thread is spot on. They are run by amateurs and unprofessional folks that have zero clue in running a real professional airline. How this folks can stay afloat is a mystery to me, the Hainan communists in China must be pouring lots of money in to this dark hole.
Even in todays desperate market you are better off stay away from this outfit.......FAR AWAY!!!.