The decision to get rid of IFE from our short and mediumhaul narrowbody fleet was two-fold; firstly, the fact that we had a varied set of IFE equipment which was either needing regular maintenance or replacement causing delays, added costs and customer complaints, and secondly the cost of licensing for the entertainment itself, with more people owning their own headphones or bringing ones they'd bought 10 years earlier from Airtours or Flying Colours, the revenue just wasn't being made for IFE to pay its way. In three years of flying for TCX on the 757 (an aircraft we kit out to 235 pax) I've never sold headsets to even 10% of the customers onboard. Most people bring their own books, iPods and personal game players, and shortly for those who haven't, we will be providing rentable handheld units which will show an option of films and a variety of music.
Last edited by finding_nema; 13th May 2010 at 12:02.
Reason: Spelling!