Sorry wub - Please see my New Topic regarding LGW delays.......unfortunately, we're in that sort of spiral stage at the moment:
1. Can't afford the staff - we're losing money!
Sell more seats - reduce staff
2. Not enough staff - can't get flights away on time
Lose customers - lower the fares to attract lost customers back
3. Not making money - reduce staff levels further
4. Not enough staff, can't get flights away on time, lengthy check-in queues.
5. Losing customers - give away free tickets to win lost customers back
6. No More Airline!!!
wub - please grit your teeth and don't walk away from BA! We need your business to prevent us getting all the way to stage 6!!!