Just had a phonecall from a raging-with-anger friend. They were due to fly Dublin to London tomorrow 6th. IAA announced that Dublin is open from 4am and he had checked on the EI website where their flight was shown to be "on time". Huge relief all round.
Then he gets a beep on his mobile. Message from EI to say his flight is cancelled due to "Operational Reasons". In others words "We don't really give a
about you. We've decided to send the plane somewhere else." His final words to me were" I hope the ba..rds go bust".
I think it is very poor form to treat customers in this fashion. If the flight had to be cancelled due to the ash then it is acceptable but to cancel it for their own sake is different. They keep on repeating over and over again telling passengers to check the website but that's no use if the news there is inaccurate.