Racial Diversity
Twenty years ago, Cathay proudly advertised along the lines - "Cabin crew from eleven Asian Nations!"
From a SLF viewpoint, the best Chief Pursers were, in alphabetical order, Indian, Japanese, Malaysian, Singaporean and Thai. The rest of the crew took their lead from them and were great. The Chinese were sometimes exceptional, but not with the same consistency as the others. Then the Cantonese Mafia gained control and standards started to drop. Compare the service these days on other Asian and Gulf carriers and see the difference.