Read the book last week, but I've been insanely busy and unable to post. Not only is it good stuff and well-written, but it provides a major cautionary tale for management.
What really struck me was the thought that in an organisation with a safety record like BA's, largely due to fostering a culture of attention to detail when it comes to operational matters - that safety record can have a negative impact in breeding another type of complacency when it comes to providing a safety net when things do go wrong - in this case through no fault of any member of the crew.
I hope that Peter and his family have a much smoother ride from here on.