over reaction?
Was in work today and read a lot of e-mails from Executive Officers of airlines in the UK praising the way NATS dealt with things. This includes one from BA... It also includes one from Lord Adonis.
Not only that, but they all stated they were very impressed with the communication, hospitality and work that NATS provided during the period.
Yes, there may well have been an over reaction but the airlines, in private at least, are singing the praises of the efforts made. Maybe they want to put a different spin on it to appease their customers, but it does not marry with what they have written.
The fact of the matter is this is the first time this has happened over such a densely flown area. There are bound to be lessons learned, hopefully they will be.