I'm sorry to hear about your bad experience mostly for the service and cleanliness unfortunately sometimes when you are running behind schedule the cleaning is done as quickly as poss. so as to try and get you on your way as soon as we can. This is not common place but an unfortunate turn of events. Airline's incur delays, that is the nature of the game because we have to operate our aircraft and crews at the absolute max capacity we can if we are to make any money in this business because unfortunately people expect to get there family to ssh on less than it would cost to take a train from man to london.
I copy in a copy of the on time performance data from London's gatwick airport viking airlines main operational base. This should let you compare the operations nicely with the other charter companies highlighted for your convenience. [IMG]
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