Its the Pleats asked . . .
Which rules did the JQ crew bend? Just curious that’s all.
Very insignificant matters other than they delighted a couple of customers . . . one person near me had brought their own delightful looking salad on board and the CC commented that it looked great and offered her a better fork, salt and pepper and some complementary cheese and crackers – with a big smile.
And someone else asked for a glass of water to take a tablet on descent (with the ‘bar trolley’ already closed off) – the CC quietly placed a bottle (that would normally cost) on the seat next to her.
There are great people and exemplar crews in all airlines . . . but it was nice to see that the CC of this Jet* flight seemed to have a positive attitude and customer focused ethos.
But then, maybe others have had different experiences??