"Customer Experience Team"
Does anyone know if there are any human beings working in the so called Customer Experience Team? I have been on hold for over an hour and nothing.....whilst on the subject if anyone has their press office number please could you let me know - out of courtesy we shall give them an opportunity to justify the waiting time.
Other carriers have increased the size of the Call Centres to accomodate the extra calls - this is little short of ridiculous!