lola81 - The passport size photo has to be 3.5x4.5cm on white background like No29 says. On mine I am wearing business attire, smiling with my hair back. It was accepted this way. About your question, I am puzzled. Maybe you should call them to see what is going on?
This morning I finally made some progress. After another phonecall and again the same story, I received a call back that my medical reports for hepatitus B and C cannot be accepted. Now I am redoing them.
Well it is better this way, now that I know what is wrong
and that the rest are OK
