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Old 26th Apr 2010, 18:55
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ExXB
 
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KLM also has a bad reputation when things go pear-shaped, particularly for on-line connections.

I've heard that KL will not 'take care' of their on-line connecting passengers when misconnections happen. They refuse to cover the cost of an overnight. Apparently if it's an interline connection at SPL they follow the IATA rules, but on-line; forget it.
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