Dont blame the cabin crew, blame the small man syndrome manager that has killed a brand!
With all due respect BA is now reclaiming their brand.
The idea of passengers and stockholders being held hostage by the likes of individuals wearing men's undergarments branded with the CEO's image while yelling outside of a hotel is simply not acceptable.
BA is fighting to retain its "brand" against a militant group who can't be bothered with customer service.
If BASSA was so sure of its position don't you think they would let at least ONE offer to a membership vote? Haven't seen that yet.