BA CC have always been Performance Managed, everyone is assessed on the a/c every 120 days
Ottergirl,
IFA assessments are exactly that, an assessment of your performance inflight and in my view it's not enough. Whilst you as a Customer Service Trainer does performance manage, and so do I, we both know that majority of our supervisory colleagues don't.
The trouble is that some of our colleagues see the job as a popularity contest and when it comes to real performance management, won't put pen to paper. This is the reason certain individuals in the company have got away with 'murder' so to speak.
Additionally, a lot of junior crew have also been scared to document inappropriate or unprofessional behaviour from some senior crew who in turn have got away without being performance managed through lack of evidence.
I'm BA cabin crew and the above are my personal views.