From HSBC's statement:
HSBC TRAVEL INSURANCE PROVIDES COVER FOR CUSTOMERS FOLLOWING VOLCANIC ASH DISRUPTION
HSBC has today confirmed that, although volcanic eruptions are not usually covered under travel insurance policies due to being outside an insurer's control (commonly known as 'Acts of God'), they will, on this particular occasion, allow claims from customers affected by the volcanic ash that has recently grounded flights.*
Although airlines will refund or rebook flights, many passengers face the cost of hotel rooms and car hire that have not been taken up. Customers should in the first instance contact their airline or tour operator to see what help and assistance is available from them.
Today's announcement will ensure that travellers with HSBC policies can have the reassurance that they can now claim for their disrupted travel. Customers with HSBC Premier and Advance current accounts are also covered.
Paul Thurston, Chief Executive of HSBC UK, said:
'The volcanic ash disruption is an unprecedented event and has left thousands of travellers disappointed. Not all insurance policies are the same and some will not help customers on occasions like this.'
Acts of God may not have legal standing but it is in common use....