Anyone see Enda Corneille on RTE's Prime Time last night. Had customers on the phone from Barcelona who reckoned they had basically been abandoned by aer Lingus. No representatives, no one to contact locally in Barcelona, no help with accomodation or rebooking and Servisair whio handle the flights in Barcelona didnt want to know.
Didnt think he handled it at all well but looked like it was just dumped on him by RTE. The customer was comparing what EI did for customers versus Easyjet and Enda had very little in the way of defence .
Transport minister seems to have had similar reports too.
Dempsey points finger of blame at Aer Lingus - National News, Frontpage - Independent.ie