Surprising myself, I completely agree with Zooker, this sort of thing could only happen at Swanwick. At most units there is a better understanding of the real world, and how tough it is, so people are more proactive in making the system work. Shift swaps are done to meet the task instead of AAVAs because the unit can't afford them easily. Perhaps this is seen a stupid, but it ensures that we keep a job, and ensure the CUSTOMER is happy. That is what some people forget, we are a service industry, and have customers. Please understand this is not a 'go' at Swanwick in general, there are a lot of really good people there, but there are some pretty poor apples too, and they drag the rest of the unit down.