Originally Posted by Qunicy M.E.
There is a lot more going on that just controlling, its just not that simple anymore.
You've identified the crux of much of the frustration there. Air Navigation SERVICE is now viewed as a business where individuals have bonuses riding on business decisions that at times are contradictory to SAFETY. Accountability is only apportioned to the guys and gals wearing the headsets. You are right when you say the company is not just ATCOs BUT they are the only ones who are ever held accountable for their actions. There are also ops staff who remember the not too distant past when we didn't have multiple managers for departsments that sound very similar with such a pyramid of folk reporting to them and who show little interest in learning just what an Air Navigation SERVICE is.
The question "What about when an ATCO comes off the console". If they have just sat their and worked his or her arse off providing the safest, most efficeint service possible it's almost an insult to be met by the latest propaganda that someone has dreamed up to boost productivity or to ensure we are providing our customers blah blah blah cost effective blah blah blah.