What we need in Britain is a lot more F3G's. I too complain when I suffer bad service from any company. The standards of customer care have generally gone down in the last few years mainly due to company cost cutting but thats not a reason for those of us paying for a service to accept it.
I've always found F3G's comments, about BA or others, to be eloquent, comprehensive and reasoned. So, Bongo and Chewchinthingy, maybe try reading the WHOLE thread before you make inappropriate comments !!!