AO
You can tell the quality of the CSD rightaway by the manner in which he/she greets you as you board the aircraft. Many SLF have said how they know how the rest of their flight is going to be within two minutes of stepping on board. Good CSDs create great atmosphere. It is the lack of consistency amongst CSDs that leads to the huge variation in the quality of inflight service you receive.
I believe this is the inevitable result of a service company where its staff are not promoted on merit and generally have to break a law to lose their jobs. It isn’t easy to get fired from BA... sloppy or surly service wouldn’t do it that's for sure.
That's right Snas. No CSD to my knowledge has ever been fired from BA for being a useless CSD though I can think of lots that should have been.