When BA wanted to introduce a hot towel service in WT+ BASSA felt they were trying to get away with another imposition because BA didn't ask them first.
As said by others, it really beggars belief that Bassa has been allowed to call the shots in this way. The economic climate at the moment means that most companies are fighting for their continued existence. Bassa seems to think that nothing has changed since the sixties. Sadly no company is too big to fall and if the militants cannot see that they are delusional
