Hot towels
As I've mentionned on here before I flew as a customer to Syd + back with VS in Jan., in their WT+ product.
I'm not sure that I actually wanted the hot towels when I was given them - 4 times, 1 in each leg, but I have to say that I was delighted to take them as I knoew that BA would not offer them, as it allows the few of its CC to dictate what product it should offer and how it should be offered.
As someone else has pointed out, would Domino Pizzas be so successful if it allowed its delivery riders to dictate what Pizzas they would carry?
I I were in bassa, I would be more worried about my pension - which is dependant on BA's success, than I would be about hot towels.