The hot towel issue is a bit more complicated. After 9/11 they agreed to temporary measurements including crewing level reductions.
Presumably therefore, that crew member reduction is not assumed to be an imposition as it was agreed with BASSA.
Handing out some hot towels doesn't take very long and is not a problem but there were to be no increase of workload without negotiation. When BA wanted to introduce a hot towel service in WT+ BASSA felt they were trying to get away with another imposition because BA didn't ask them first.
Setting aside the pettiness of this action (saying no because BASSA hadn't been asked first
), why was this considered
another imposition if the crew member reduction had been agreed with BASSA and was not therefore "imposed"?