Miss M,
Thank you for staying and adding your views into the mix.
Regarding the hot towels in WT+ it beggers belief that crew (through BASSA) seem to have a veto on what ever the management ask. Can you imagine the pizza makers union getting het up if Pizza Express wanted to add a forth type of meat to the meat feast, or the amalgamated union of bar workers striking if All Bar One introduced Rose wine along side red and white. The union is there to represent crew and negotiate for crew NOT to micro-manage every decision. This is where the customs of the past have to change. If BA decide to change the service, for better or worse, it is none of the crews business. It is the crews business to get on and provide that service to the best of their ability, thats what they get paid for, just like any service job. If crew feel that the changes are not working I know you have means to feed that back and that at the end of the day the management will want the change to work so will react accordingly.
I know you already agree that BASSA were at fault over the disruption agreement this year but is it any surprise that BA feel free to ignore agreements when there union partner is so obstructive. BASSA have refused to implement the disruption agreement on numerous occasions prior to this year to the detriment of pax. If BASSA won't stick to agreements why should BA.
Lastly
how do you feel being one of Mr Simpsons "deluded" being led by "clowns"
Regards