"Training standards manager" the one that sits in his office all day, giving the worst advice to students and only holds a PPL but says he has a multi IFR.
We wont see a change anytime soon the accounts manager will always be there since he is best friends with the general manager. I'm not too sure what the general managers position is but when i use to go there she would just sit on the computer all day, Phil wouldn't have a clue what is going on there all he just want to see is more money in that account and not worrying about customer service, most probably why they just send ridiculous bills like landing fees of $2000, extra $10000 for IFR we aren't stupid enough to pay it so everyone just leaves.
It seems like Phil is in denial of his school falling apart when all of us have given enough advice, but now more and more people have decided its enough and aired their opinion here on this forum.