Attachments becoming unattached
I keep getting a message as a header on e-mails that:"OE removed access to the following unsafe attachments in your mail:..."
What it means in effect is that I am unable to download and read or view any attachments. But I don't understand why.
Attachmnets that are being affected are pdfs, docs and jpegs (or that I have noticed at least), most recently a pdf from BALPA.
I have recently updated my virus software to Norton 2002 and have Outlook Express 5 and IE 6 with windows 98 OS. I assume there is something in the cofiguration of OE or Norton that I could adjust to allow these attachments in, but I don't know what. I have consulted my ISP (BT Openworld) but they think it is viruses from the senders. I have consulted the senders who insist that no one else has any difficulties with the same e-mail. particularly BALPA who send out the same message to several hundred subscribers.
So, any suggestions? I would be most grateful.