I wonder if Alan Joyce reads this most prestigious of blogs, because it would seem that if he did he must have heeded the writings on his screen.
He has sent an open letter to all FFs in regard to the dramas over the last week. Whilst it is a bit mushy I reckon it is a step in the right direction. And what he has written is pretty damn true in regard to things like window cracks and engine surges.
I think it will pay dividends to tell the truth instead of trying to pretend nothing ever happens. Now all they need to do is continue this openess inside the terminal and tell customers if they are being delayed why and for how long. I believe this is customer service which is something that Qantas has missed for a long time.